QuickBooks Desktop application is the traditional software available worldwide to serve the bookkeeping needs of small to mid-sized businesses. Over time online version of QuickBooks has been launched, but both host their own benefits. Unlike the online version, you should install the QuickBooks desktop on the system before using its features. But, facing issues with the desktop version of QuickBooks is quite common and QuickBooks keeps crashing is one of the most frequent one. If you have been facing a similar issue, we suggest following this blog and getting rid of the frequently crashing QuickBooks Desktop.
Our experts have followed the solutions listed in this article for various clients and proved successful. We hope you will get rid of the error manually by using the steps as instructed. In case you are looking for a quick and more efficient manner, dial the toll-free number of the QuickBooks support team 1-855-856-0042.
Why your QuickBooks has Started Crashing Frequently?
There is a list of reasons why your QuickBooks Desktop has started crashing on your system. It is essential to have the list handy to find the right solution to eliminate the issue.
- The installation file of QuickBooks is corrupted; therefore, the process is disrupted with due to which QuickBooks has started crashing.
- Windows firewall on your system restrict QuickBooks operations by treating the essential files as a threat.
- The space on your system is not enough to get QuickBooks installed.
- Your system does not have all the required hardware or software components to run QuickBooks efficiently.
- If QuickBooks and its domains are not added as safe sites in the Internet Explorer and when IE is not set as the default browser.
Recommended to read: QuickBooks Enterprise Cannot Communicate with the Company file
The most efficient solutions when QuickBooks starts crashing
Wasting no more time, we are straight onto the solutions of QuickBooks keeps crashing issue. Go through them individually to eventually fix the error and successfully run QuickBooks Desktop.
Solution 1: Review the System Requirements for QuickBooks Desktop
QuickBooks Desktop can work efficiently if your system can meet the basic requirements suggested by Intuit. Here is a list of the same, and you must cross-verify the same to fix a frequently crashing QuickBooks.
Operating Systems
The following operating systems and appropriate versions are required to run QuickBooks Desktop.
- Windows 10, this includes all editions 64-bit, natively installed
- Windows 8.1 (Update 1), all editions, including 64-bit, natively installed
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2011, Standard and Essentials
Database Servers
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2011
- Windows 10
- Windows 8.1 (Update 1)
Software Compatibility
QuickBooks uses the following applications in the specified versions; hence, you must review them to avoid QuickBooks error 6189 816.
- Microsoft Office 2016, 2010, 2013, and 365 (including Outlook 2010, 2016, and Outlook 2013) both on 32 and 64-bit. The web version is not supported.
- Email estimates, invoices, and other forms with Microsoft Outlook 2010-2016, Microsoft Outlook with Office 365, Gmail, Yahoo Mail, Outlook.com, and other SMTP-supporting email clients.
- Preparing letters: Microsoft Word 2016, 2013, or 2010 or Office 365 (includes 64-bit).
- Exporting reports: Microsoft Excel 2016, 2013, or 2010 or Office 365 (includes 64-bit).
- Contact Synchronization: Outlook 2010 (32-bit).
- Synchronization with Outlook: QuickBooks Contact Sync for Outlook (This download is free of charge).
- Contact Sync is not designed to work with the Microsoft Business Contact Manager Outlook plug-in. If you sync this can cause duplicate records.
- QuickBooks Point of Sale V18.0
- TurboTax 2018 (Personal and Business)
- Lacerte 2018 and 2017
- Pro-Series tax years 2017 and 2016
- Quicken 2018, 2017, 2016
- Adobe Acrobat Reader: Business Planner, Payroll, and viewing forms require Adobe Acrobat Reader 9.0 or later.
- Payroll and other features and services that require Internet connection with at least a 56 Kbps connection speed (1 Mbps recommended). We recommend using a DSL or cable modem.
- Gmail, Yahoo Email, Windows Mail, Hotmail, and AOL (i.e., Mozilla Thunderbird Email Client, which supports plain text version)
- Internet Explorer 11
Firewall and Antivirus software
- Windows Server Firewall (all editions)
- Windows 8.1 Firewall (all editions)
- Microsoft Security Essentials
- Avast
- AVG
- NortonLifeLock (formerly Symantec)
- ESET
- Avira
- Kaspersky
- McAfee
- Bitdefender
- Malwarebytes
If you have reviewed all the requirements and no issue is found, you must move to the next solution if your QuickBooks Desktop is still crashing.
Solution 2: Make Internet Explorer your default browser
Intuit recommends setting Internet Explorer as the default browser so that updates and downloads of QuickBooks happen smoothly. Therefore, if the above solutions have not fixed QuickBooks crashing issue, use the following way to tackle it.
- Launch Internet Explorer and hover over the Gear icon towards the upper right corner of your screen.
- For some versions of Internet Explorer, you may see the Tool option instead of the Gear icon.
- Select Internet Options.
- Navigate to the Programs tab.
- Under the Default Web Browser option, you must click on the Make Default button.
- Finally, select OK.
Solution 3: Add Intuit to the list of trusted sites in Internet Explorer
Internet Explorer is the suggested explorer to get QuickBooks updates; therefore, if Intuit sites are treated as a threat, your QuickBooks will crash in lack of regular updates.
- Firstly launch Internet Explorer and click on the Tools menu.
- Select Internet Options and then the Security tab.
- You must click on the Enable Protected Mode checkbox to unselect it.
- Choose Trusted sites and then Sites.
- Now you must unmark the Require server verification ( HTTPS: ) for all sites in this zone checkbox.
- Add the following sites to the exception list:
*.backup.com, *.intuit.com, and *.intuit.net.
- Press the Close button.
- Now use the Privacy tab and then click on Sites.
- Add the following sites to the Address of Website box: *.quickbooks.com and *.intuit.com.
- Choose the Allow each time you add the web addresses option.
- Select OK.
Solution 4: Update the QuickBooks application
Updating an application is a standard way to fix multiple issues that may appear in front of you. Therefore in this solution, we will help you update the QuickBooks application and eventually eliminate the cause due to which your QuickBooks has started crashing.
- Firstly close the QuickBooks application and the company file.
- Click on the Start menu and use the search text bar to look for QuickBooks Desktop.
- Right-click on the QuickBooks Desktop icon.
- Choose Run as administrator to launch the No Company Open screen.
- Select the Help menu and then Update QuickBooks Desktop.
- You must navigate to the Options tab.
- Use the Mark All option before clicking on Save.
- Next, use the Update Now tab and click on the Reset Update checkbox to select it.
- Hit the Get Updates button to the start the update process of QuickBooks.
- Restart the system and reopen QuickBooks.
You must now see still if your QuickBooks keeps crashing while doing any operating in it. There is a huge possibility that you can still be facing the same issue as there are several causes of this issue and we have fixed only the most common causes in this article. To know more about the other causes and alternate solutions to fix your QuickBooks reach QuickBooks support at 1-855-856-0042.
This blog post on:articlestheme.com
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