Dealing with a fake negative review is a growing problem for a business owner. In the age of the Internet, users can create an anonymous account and rate a company that can affect their reputation, even if the user has never interacted with the company before.
Although Google has introduced numerous guidelines and updates to handle the publication of false negative reviews, they have not yet been introduced to catch users who routinely violate the review policy. It is therefore important that you keep an eye on your Google My Business listing, your social media pages and any place where people can write about you to ensure that incorrect reviews are processed as soon as possible.
In this blog, we have described some processes for dealing with a company’s false negative reviews, including reporting false wrong reviews and what to do if removal is not possible.
Report and remove a fake Google rating: Okay, you’ve found a fake negative rating and don’t want it on your Google My Business page anymore. Before you delete it, you must report and report it. The best way to do this is to use Google Maps. That’s how it’s done:
- Find your business listing on Google Maps and access ratings.
- Identify the review posted by the fraudster.
- Click on the three vertical dots (hamburger menu) on the right side of the Google Business notice.
- You are almost done, choose “Mark as inappropriate” and you are done for the moment.
On your Google My Business page, users frequently read how a company deals with a negative review to determine whether you really care about your customers. Make sure you answer the exam correctly without overwhelming your emotions. Build a well all the time and respond professionally to false-negative opinion. If you don’t have a plan, you should contact a digital marketing company that processes these types of opinions on a regular basis.
If you want to continue managing yours, Google offers the following by leaving a response:
- Respond in a good time.
- Thanks to your reviewers.
- Be honest about mistakes.
- Be a friend, not a seller.
- I apologize if necessary.
- Stay nice and avoid becoming personal.
Get help from your customers: If you find the wrong rating, you can ask your existing customers for help. How? Well, you can share the fake reviews on your social media and ask them to rate your business policies and services. You will be surprised at how many responses you get, and to help you, even more, your customers can post positive reviews of your business, reducing the credibility of incorrect reviews.
Although the above steps seem simple and easy to do, getting rid of the wrong rating is much more difficult. A constant eye on Google my business page is required to fight bad reviews. However, running a business and constantly looking for a fake review is a daunting task. It is much worse if you have no experience with SEO or digital marketing. To get a great review page, you can contact a professional digital marketing company who will keep an eye on your site at all times to fight fake reviews.
Clicks Bazaar is an expert in everything related to SEO, Google, and social networks. If you’re looking for a digital marketing company in Delhi to tackle false negative reviews, it’s time to pick up the phone.